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Yahoo Does Search: is that a question or a declaration?

June 27th, 2010 by Bob Page
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Ah, poor Yahoo!.  Half their revenues come from search.  They desperately want people to use Yahoo! Search.  But the world is under the impression that Yahoo! has abandoned search, because they are (or will soon be) using Microsoft’s search index.   The distinction is too subtle for most people, who simply think “Yahoo! uses Bing” .. which isn’t the plan at all.

So imagine my reaction when I read, in Yahoo! News, an article called How to Scope Someone Out Online — basically “web stalking 101″ – a sentence that states:

[...] it’s always wise to start with a basic Google or Bing search.

I know, it was just a feed from a PC World article, not written by Yahoo!.  But it does go to show what even the tech world is thinking when the number 2 search engine has fallen off the side of the road.  I suspect Yahoo! has a lot of PR work to do if they want to be seen as serious about search.

 

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a handy iPad tip: quickly toggle day/night screen modes

June 10th, 2010 by Bob Page
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A little tip on using your iPad in dark places (bedroom, airplane cabin, conference cavern, whatever).

You may know it’s possible to reverse the black and white, so you’re looking at white text on a black background rather than the normal black text on a white background. The setting is part of the Accessibility preferences (under General). It does mess up the colors, but I find it superior to simply reducing the screen brightness, especially when dealing with text.

The real gem is that you can easily switch between normal and reverse modes without having to leave whatever app you are in. Once again in the Accessibility preferences, look at Triple Click action. Set that appropriately.

Now when you triple click the home button, it toggles the screen. I just discovered this setting and already it’s part of my workflow.

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The Web Screen of Death

April 14th, 2010 by Bob Page
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Wow, the web equivalent of the Blue Screen of Death.

sq-bsod.jpg

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Going to eMetrics?

March 21st, 2010 by Bob Page
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I’m cruising through LinkedIn. I click on the profile of a well-known analytics person, and this ad appears on the page:

Cool to see Jim’s smile on my web browser. :) I wonder if LinkedIn showed me this because they figured I’d be interested (behavioral targeting) or because the profile mentioned analytics (contextual targeting)?

And it reminds me I should probably update my speaker bio, figure out my travel budget, connect with eBay PR to get on their approved speaker’s list, and all of that…

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Hello eBay!

March 20th, 2010 by Bob Page
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Thanks for the emails and tweets around my time off, it was short but sweet. While it would have been great to take more time to decompress, I knew what was ahead — and felt like a kid on Christmas Eve. I didn’t want to wait, because …

I’ve joined eBay.

eBay has many fabulous analytical tools already, both commercial and home-grown, for lots of different kinds of analysis. In addition, they are on a road to build out a whole new class of analytic capabilities based on Hadoop. They recently reorganized the data initiatives and groups to form a team that re-focuses the “many standalone tools” mindset to a “platform” for analytics. This holistic vision, and the “central data, distributed analysis” mindset aligns so well with my thinking and interests that I had to make the jump. As much as I love what Yahoo! is doing with analytics, the opportunity at eBay was too compelling to pass up. I mean, come on .. it’s the world’s largest online marketplace!

My discussions with the eBay leadership team told me two important things. First, they are ready to make significant investments in data capabilities to drive the next generation of eBay. Second, the new leadership over the last couple of years is bringing a change to the business, where the company will be much more technology- and innovation-driven than it has been in the past. Many of the leadership hires in the last 18 months are a testament to that. And I like to think I am another proof point.

Having cool technology and a leadership team that understands the value of data is a great start. But the icing on the cake is the level of data and analytics talent within eBay. It is, in a word, staggering. I am truly humbled by the opportunity to work with a group of this caliber.

And now, on a Saturday, I’m off to the ACM Data Mining Camp, hosted at eBay’s north campus…

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The Last Yodel

March 5th, 2010 by Bob Page
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When I started my keynote presentation at eMetrics Santa Barbara 2006, I said “there was a time when I was not at Yahoo!, and there will be a time when I’m no longer at Yahoo!.” That day has come .. it’s my last day at Yahoo!.

Lest anyone think this means I’m down on the company — it’s quite the opposite! I’m more positive than ever about Yahoo!, especially the analytics. I am very excited about where the company is going with data. After a short but ill-advised set of changes that de-emphasized a coordinated approach to data and analytics, a new leadership team (read: Carol Bartz) recently reconstituted a central data and analytics group. You may even have heard or read Carol saying we’re looking for acquisition candidates in the analytics space. I’m very glad to see the return of executive leadership that sees the strategic value of data.

I’ve never been one to talk a lot about Yahoo! and I won’t start now, especially the internal goings-on, but there’s new leadership, a new commitment, a new focus, and frankly I’m really glad to see it happening. I am also jazzed about the 2010 and 2011 roadmap for our products, including Yahoo! Web Analytics, our advertising analytics products, and for a lot of internal products you haven’t heard of. Oh, and as I tweeted previously, the YWA team is hiring…

And with that, a chapter closes. Yahoo! has been good to me, and I like to think I’ve been good to Yahoo!. But even the good things don’t always last forever, and after almost five and half years, it’s time for me to say goodbye. I’m going to take a short break, decompress a little, and then gear up for the next thing. But that’s a story for another time.

Yahoo!

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Analytics Haiku

September 18th, 2009 by Bob Page
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For the past few eMetrics Summits, Jim Sterne has been holding a creative writing contest, with the winner getting a pass to eMetrics. That’s good value for a little creative writing! For the upcoming Washington DC event, Jim decided to limit the entries to haiku.

Last night I had an urge to participate. The timing couldn’t be better — the deadline was September 15! Not to worry, since I’m already attending the Summit, I don’t need a haiku pass. Unbound from the shackles of winning the contest, here are a few haikus for your consideration.

But first. Knowing Jim, I had this suspicion that he’s thrown in haikus as “easter eggs” in his “serious” writing, probably for years. Boy was I right. I found these, buried in some of his old (old!) articles:


They'll buy. And you will
   have done something positive
for the Internet.

— from The Internet Gift Culture (1996!)


The fact is, if you
   treat people with respect, you
can sell them more stuff.

— from Personalization and Privacy in Perspective (1999)


Variety. Choice.
   Excitement about what's
around the corner.

— from Customer Interface: Easy Doesn’t It (1996)


Smith, this is Sally
   at American Express.
How can I help you?

But what if gumbo
   recipes were exactly
what you had in mind?

— from Customer Interface: Do You Know Me? (1997)

And then my favorite: Mr. Sterne himself embedded in the haiku — quoted in an article by Wanda Loskot:

Jim Sterne: "The biggest
   mistake is going after
too large a segment."

— from What Makes People Click? – Targeting! (2000)

Magnificent! Emboldened and inspired by the ancient texts, I thought I’d try my hand at some original verse. While I don’t claim to have reached the pinnacle of haiku, I discovered that a little wine, a healthy disregard for tradition, and a willingness to expose one’s “creative analytical side” results in lyric such as:


Web analytics
   A great and noble journey
The long quest for truth.

(Tip ‘o the hat to Matt Cutler)


We use statistics
   thus we are never certain
of the snowflake's shape.

(er .. ahem)


The Twitter debate
   analytics or measure?
A freakin' hashtag!

(inspiration: Eric T. Peterson here)


Omniture, Webtrends
   Coremetrics and Unica
Google and Yahoo!

(note if you substitute “Adobe” for “Omniture” it still works! Coincidence?)

And finally, the topical entry.

Gary said it best:
   Adobe buys Omniture
What are they thinking?

(Gary Angel’s blog post)

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Palm, Apple and the language of imagery

July 8th, 2009 by Bob Page
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D1A3B2D7-372F-46DD-AEBD-D03D2A729DB8.jpg
Dear Sprint -

Congrats on the launch of the Palm Pre. I was previously a Sprint customer and have used various Palm devices, but I stopped being a customer of both quite some time ago. Maybe the Palm Pre is an amazing device, I dunno. I hope it is.

But when I saw this ad in the newspaper, I thought — what’s the imagery trying to communicate here? Why does the Palm Pre need Apple to support it? Like the Pre needs a crutch of some kind. Is it not possible for the Pre to stand on its own?

And hey — using the product-on-white-background-with-reflection image that Apple has made so au courant? I think that’s pure marketing genius but I’m not sure.

But really, the chewed up apple is still standing, holding up the Pre. What are we supposed to be thinking here?

Respectfully,

Bob

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iPhone Sales Tax is on the Unsubsidized Price

June 9th, 2009 by Bob Page
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So the iPhone 3G S is lust-worthy, if for no other reason than the 3MP autofocus camera and the speed increase. There’s plenty of news about how AT&T is lagging – no MMS (coming), no tethering (maybe coming), giving smaller discounts to iPhone 3G customers than to new customers.

I’m not eligible for the $299 price because I’ve given Apple too much business, thus AT&T has had to subsidize me twice (read: I bought an original iPhone and a year later bought an iPhone 3G). So I get the option to wait until October to get the $299 price, or pay $499 now. I’ll wait, thanks. Maybe for whatever Apple announces next summer.

But Heidi never upgraded to the iPhone 3G, so she’s eligible for the $299 price. Great, let’s put that puppy in the cart. Whoa, look at the tax!

AT&T iPhone tax

Yep, the tax is calculated as 9.5% (welcome to California) on the full $699 retail price of the phone. AT&T doesn’t subsidize that, and I couldn’t find it disclosed anywhere. I asked the Apple Store live chat — they were useless (told me the tax was on the $499 price) until I (duh) backed into the number on my own.

So, Apple’s ads should say the 32GB iPhone costs $699, minus an “instant rebate” that depends on how much AT&T has already subsidized you. But giving the real price wouldn’t sound as lust-worthy, would it?

Update July 18:At the online Apple Store, there’s small print at the bottom of the buy iPhone page that says

In CA, MA, and RI, sales tax is collected on the unbundled price of iPhone.

The CA regulation that requires Apple to collect this tax is documented at http://www.boe.ca.gov/pdf/pub120.pdf. What Apple doing isn’t illegal — just a bit misleading.

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Error message of the day

February 6th, 2009 by Bob Page
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Ha!
Fail

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